FAQ — straight answers
Do I need a domain or website?
No. Your store lives at mystorecart.com/YourShop. You can add your own domain later if you prefer — your link will keep working either way.
How do I get paid and when?
Connect your own Stripe or PayPal account. Payments go directly to you — we don’t hold funds. Payout timing follows your provider’s normal schedule.
What are the fees?
Starter: 3% platform fee. Pro: 1% platform fee. Standard card processing fees from Stripe/PayPal apply. No setup fees. Cancel anytime.
How long does setup take?
Most sellers launch in under 5 minutes: name your shop, add a product or two, connect payments, and share your link or QR.
Can I use my own branding?
Yes — use your logo, product photos, and descriptions. Your public link is mystorecart.com/YourShop, and you can add a custom domain later if you’d like.
Is it secure?
All pages are served over HTTPS. Card payments are handled by Stripe or PayPal; we never store card numbers.
What about shipping, pickup, and delivery?
You decide how you fulfill orders. Many sellers start with local pickup or delivery instructions on the product or checkout page, then add shipping as they grow.
Sales tax and receipts?
You’re responsible for any taxes you owe in your location. Customers receive order emails; Pro adds SMS notifications. You can view orders and totals in your dashboard to simplify bookkeeping.
Refunds and chargebacks?
Handle refunds from your Stripe or PayPal dashboard using your policies. If a chargeback occurs, your payment provider manages the dispute process.
Already selling on Instagram or at markets?
Perfect. Replace “DM to order” with a real checkout link and a printable QR for your booth, flyers, or menus.
Can I leave anytime?
Yes. There’s no contract. Downgrade or close your shop whenever you want. Concierge can also help you transition.
Still have questions? Contact us — we’d love to help you get live.